Helpdesks are clearly not designed to deal with people like me. My experience tends to go this way: 1. Ticket describes what needs to be done and why (something that falls outside of standard operating procedure). 2. They then attempt to follow standard operating procedure which (shock, surprise) doesn't work for the very reasons I described in the ticket. 3. Helpdesk sends it to the right people who ultimately do what I said to do in the first place.

Helpdesks are clearly not designed to deal with people like me.
My experience tends to go this way:

Ticket describes what needs to be done and why (something that falls outside of standard operating procedure).
They then attempt to follow standard operating procedure which (shock, surprise) doesn't work for the very reasons I described in the ticket.
Helpdesk sends it to the right people who ultimately do what I said to do in the first place.

2017-08-08T16:04:48Z