Not my usual afternoon espresso and water, but shiny metal tubes are involved.

Workflow replaces yet another app for me: Sugar Sense, which can’t seem to show me this simple calculation without crashing half the time.

@kdfrawg as far as customer service goes, they are the worst of ANY company in ANY industry.
That said, when airlines cock things up, it tends to make the news and bodily harm is involved.
@matigo no, it's our (external) travel agency. Who you'd think would employ actual travel agents.
It’s amazing I had to explain fare classes to a fucking travel agent. But I managed to get them to rebook my “Basic Economy” ticket to something I could upgrade. ??